Terms & Conditions

These terms are a contract between you and Be Aspect Pty Ltd (ABN 22 628 096 140), trading as Comply & Go. By purchasing or using our services, you agree to these terms. Please read them together with our Service Disclaimer, What’s Included / Service Scope, Refund & Cancellation Policy, Privacy Policy and Cookie Policy.

1. About these terms

“We”, “us” and “our” means Be Aspect Pty Ltd trading as Comply & Go. “You” means the customer who purchases or uses our services. If you enter into these terms on behalf of a business, you confirm you are authorised to do so, and “you” includes that business.

2. Definitions

(a) “Implementation” means a one-time compliance implementation service described in clause 3 and in the What’s Included / Service Scope document. Comply & Go offers Implementation products for different compliance areas, and each Implementation product has its own pricing as set out in the Service Scope document and shown at purchase.

(b) “Care” means the Comply & Go Care monthly subscription for your Implementation product, described in clause 7.

(c) “Documents” means the compliance materials we prepare and deliver to you.

(d) “Questionnaire” means the business questionnaire you complete so we can prepare your Documents.

(e) “ACL” means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth).

3. Our services

We provide practical compliance implementation services and customer-specific compliance documents. Each Implementation prepares a compliance framework for your business in the relevant compliance area, using the information you supply. Care provides ongoing maintenance and support, with monitoring services rolled out to active subscribers as they become available, as described in clause 7 and in the What’s Included document. We are not a law firm and we do not provide legal, taxation or financial advice (see the Service Disclaimer).

4. Eligibility

Our services are intended for Australian businesses. You are responsible for deciding whether our services are suitable for your circumstances and for obtaining specialist advice where appropriate.

5. Pricing

(a) Each Implementation is a one-time service, payable once at the time of purchase. Care for each Implementation product is charged monthly (see clause 7).

(b) The current prices are:

• Anti-Money Laundering and Counter-Terrorism Financing Implementation: AUD $995, with Care at AUD $149 per month.
• Privacy Implementation: AUD $995, with Care at AUD $149 per month.
• Marine Implementation: AUD $2,995 (one-off setup), with Care at AUD $249 per month.
• Heavy Vehicle Implementation: AUD $2,995, with Care at AUD $249 per month.

Workplace Health and Safety Compliance and Human Resources Compliance Implementations have pricing to be announced, and once released the price shown at purchase governs. Different Implementation products may have different pricing, and future Implementation products may adopt their own pricing. The price for your product is shown at purchase and in the What’s Included / Service Scope document.

(c) Unless stated otherwise, prices are in Australian dollars and include GST.

(d) Our pricing is fixed at the price shown when you purchase. We may change our prices for future purchases or for Care as set out in clause 24.

6. Payment

(a) Payments are processed by Stripe. By purchasing, you authorise us (through Stripe) to charge the applicable fees to your nominated payment method, including the recurring Care fee described in clause 7.

(b) Your card details are collected and handled by Stripe under Stripe’s terms. We do not store your full card details.

(c) If a Care payment fails, we may retry it. If payment remains outstanding, we will notify you before suspending Care. While Care is suspended for non-payment, no new Care fees accrue; billing recommences when Care is reinstated. Suspension does not affect fees already due at the time of suspension.

7. Comply & Go Care (subscription)

(a) Care begins automatically when your Implementation Documents are delivered. By purchasing an Implementation, you agree that Comply & Go will activate your Care on your behalf at that time and charge your saved payment method the monthly Care price shown at purchase for your Implementation product (for example, AUD $149 per month, including GST, for AML/CTF Care), and that Care continues until you cancel. You do not need to take any further step to start Care.

(b) The first Care payment is charged to your saved payment method on the day Care begins (the day your Documents are delivered).

(c) Care then renews automatically each month and is billed monthly in advance, charged on the same date each month (or the last day of shorter months).

(d) There is no free Care period. The Implementation price does not include any month of Care.

(e) You may cancel Care at any time (see clause 11).

(f) When we deliver your Implementation Documents, we will confirm your Care commencement date, your first Care payment, and your expected first review window.

(g) Care activation model and terms version. These terms (Care terms version care-auto-2026-07) apply to purchases made on or after their effective date, under which Comply & Go activates your Care automatically on delivery as described above. If you purchased under an earlier version of these terms, the version recorded with your purchase governs your Care — including an earlier model (Care terms version care-terms-2026-07) under which Care began only after you gave a separate activation consent in your customer portal following delivery. We keep a record of the exact terms and version you accepted at the time of your purchase, and that recorded version continues to govern your Care. This change is not applied retrospectively to purchases made under an earlier version.

We recommend you keep a copy of your purchase confirmation, which sets out these Care terms.

8. Delivery

After you purchase a Implementation, you complete the Questionnaire. We then generate your Documents, and every Implementation package undergoes specialist review, quality assurance and release approval before delivery.

We aim to deliver your Implementation Documents within 5 business days of receiving your completed Questionnaire and any requested supporting information. This is a target only, not a guarantee. The delivery target pauses while we are waiting for information or clarification from you, including where specialist review identifies issues that require clarification. If we expect delivery to exceed the target, we will notify you promptly and give you a revised estimated delivery date. Nothing in this clause limits your rights under the ACL, including the guarantee that services will be supplied within a reasonable time.

9. Your responsibilities

(a) You must give us accurate, complete and up-to-date information. Our Documents are based on what you tell us.

(b) You are responsible for reviewing your Documents and for implementing and operating your compliance framework in your business.

(c) You remain responsible for your own obligations under the laws that apply to your business and to your regulators. Our services support your compliance; they do not transfer your obligations to us.

10. Implementation and outcomes

We provide documents and tools to help you meet your compliance obligations. We do not guarantee any particular regulatory outcome, that you will be approved or registered by any regulator, that you will remain compliant, or that you will avoid regulatory action. Compliance depends on your accurate information, your implementation, and your ongoing operation of the framework. This clause does not limit your rights under the ACL.

11. Cancellation, document access and reactivation

(a) You can cancel Care at any time by emailing hello@complyandgo.com.au. We aim to make cancelling straightforward.

(b) When you cancel, Care continues until the end of the current billing period, and then stops. You are not charged again after that.

(c) Cancelling Care does not affect your Implementation Documents. Implementation Documents that have been delivered to you and paid for remain permanently available to you. Only the Care services cease when Care ends.

(d) If you cancel Care and later want to reactivate it: (i) within six months of cancellation, you may reactivate Care without a reactivation fee, at the then-current Care price for your Implementation product; (ii) after six months, a new Implementation (or an equivalent baseline review) at the then-current Implementation fee is required before Care recommences, so your framework can be brought back up to date.

(e) The one-time Implementation is not a subscription and does not need to be cancelled.

12. Refunds

Refunds are dealt with in our Refund & Cancellation Policy. Nothing in these terms limits any refund or remedy you are entitled to under the ACL.

13. Australian Consumer Law

(a) Our services come with guarantees that cannot be excluded under the ACL, including that services will be provided with due care and skill and will be reasonably fit for any purpose you told us about.

(b) Nothing in these terms excludes, restricts or modifies any right or remedy you have under the ACL.

(c) Where the ACL allows us to limit our liability for a failure to comply with a consumer guarantee (other than for goods or services of a kind ordinarily acquired for personal, domestic or household use), our liability is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied.

14. Intellectual property

(a) We (and our licensors) own all intellectual property in our website, platform, systems, templates and methods.

(b) When we deliver your Documents and you have paid for them, we grant you a non-exclusive, non-transferable licence to use those Documents for your own internal compliance purposes.

(c) You must not resell, sub-licence, publish or commercially distribute our templates, systems or Documents, or use them to provide a competing service.

15. Acceptable use

You agree not to misuse our website or platform, including by attempting to gain unauthorised access, interfering with its operation, uploading harmful code, or using it unlawfully or in a way that infringes another person’s rights.

16. Confidentiality

Each of us may receive confidential information from the other. We each agree to keep the other’s confidential information confidential and use it only as needed to perform or receive the services, except where disclosure is required by law. Our handling of your personal information is governed by our Privacy Policy.

17. Privacy

We handle personal information in accordance with our Privacy Policy, which forms part of these terms.

18. Third-party providers

We rely on trusted third parties, including Stripe for payments and providers for hosting, email and analytics. Your use of Stripe is also subject to Stripe’s own terms. We are not responsible for the acts or omissions of third-party providers that are outside our reasonable control, but this does not limit your rights under the ACL.

19. Limitation of liability

(a) Nothing in these terms limits liability that cannot be limited by law, including liability for a failure to comply with a consumer guarantee that cannot be limited, or for misleading or deceptive conduct.

(b) Subject to clause 19(a) and clause 13, and to the maximum extent permitted by law, our total liability arising out of or in connection with the services or these terms is limited to the total fees you paid to us in the 12 months before the event giving rise to the liability.

(c) To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, data, or goodwill, or for regulatory penalties or enforcement outcomes.

(d) Our liability is reduced to the extent your own acts or omissions, or information you gave us that was inaccurate or incomplete, contributed to the loss.

20. Disclaimer

Our Service Disclaimer forms part of these terms. Among other things, it confirms that we do not provide legal, taxation or financial advice, and that we do not guarantee compliance or any regulatory outcome.

21. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control that make performance impossible or unlawful, including outages or failures of third-party providers and natural events. We will take reasonable steps to reduce the impact and resume performance.

22. Termination

(a) You may stop using our services at any time, and may cancel Care under clause 11.

(b) We may suspend or end your access if you materially breach these terms (including non-payment) and do not fix the breach within a reasonable time after we ask, or if required by law. Suspension or termination does not affect your right to keep and access Implementation Documents that have already been delivered to you and paid for.

(c) Clauses that by their nature should survive termination (including clauses 10, 13, 14, 16, 19, 20 and 27) continue to apply.

23. Changes to services

We may improve or change our website, platform and how we deliver our services. We will not materially reduce the core of what you have already paid for. If we make a change that materially and negatively affects you, we will give you reasonable notice and you may cancel affected services.

24. Changes to pricing

(a) We may change the Care price for a Implementation product. We will give you at least 30 days’ notice before a new price takes effect.

(b) If you do not agree to the new price, you may cancel Care before it takes effect, and the new price will not apply to you. If you continue Care after the notice period, the new price applies from your next renewal.

(c) A price change does not affect any one-time Implementation you have already purchased.

25. Changes to these terms

(a) We may update these terms from time to time. The current version will always be available on our website with the date it was last updated.

(b) Changes that are not material — for example, editorial corrections or clarifications — take effect when they are published.

(c) If we make a material change that adversely affects you while you have an active Care subscription, we will give you at least 30 days’ notice before the change takes effect, and you may cancel Care before it does. Material changes do not apply retrospectively.

(d) New customers accept the version of these terms that is current at the time of their purchase.

26. Governing law

These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that place.

27. General

• If any part of these terms is unenforceable, the rest continues to apply.
• A failure to enforce a term is not a waiver of it.
• You may not transfer your rights under these terms without our consent, which we will not unreasonably withhold. We may transfer ours on notice to you.
• These terms, together with the documents they refer to, are the entire agreement between us about their subject matter.
• Nothing in these terms creates a partnership, agency or employment relationship between us.

28. Contact and support

Be Aspect Pty Ltd trading as Comply & Go · Email hello@complyandgo.com.au.

We aim to respond to general enquiries within 2 business days, and to urgent compliance enquiries from active Care subscribers within 1 business day. These response times are targets we work to, not guarantees.