What's Included

This document sets out our current Implementation products and pricing, what is included in every one-time Implementation, what is included in Comply & Go Care, and what is not included.

1. Implementation products and pricing

Comply & Go offers Implementation products for different compliance areas. Each Implementation product has its own one-time fee and its own monthly Care price:

Prices are in Australian dollars and include GST. Future Implementation products may adopt their own pricing. The price for your product is shown at purchase, and pricing changes are subject to the notice provisions in the Terms & Conditions.

2. What every Implementation includes (one-time)

• A business-specific assessment — an assessment of your business based on the information you provide.
• A compliance framework — a framework for the relevant compliance area, tailored to your business.
• Policies and procedures — the written policies and procedures that sit within your framework.
• An implementation action plan — practical steps to put your framework into effect.
• Our quality standard — every Implementation package undergoes automated generation, specialist review, quality assurance and release approval before it is delivered. We do not publish automatically generated documents without review.
• Version information — your Documents carry version information — such as a Pack ID, version number, generated date and review dates, together with your Care status — so you can always identify the current version of your framework.

Each Implementation is a one-time service. It does not include any month of Comply & Go Care.

3. Comply & Go Care (subscription)

Care is an ongoing compliance maintenance service for your Implementation product. Care begins when your Implementation Documents are delivered, and for active subscribers includes:

• Regulatory monitoring — monitoring for relevant regulatory changes affecting your compliance framework. This service is being rolled out to active subscribers and becomes available as part of your Care membership as it is released.
• Impact assessment — assessment of how relevant changes affect your framework.
• Document maintenance — maintenance of your compliance documents where changes require it.
• Periodic compliance reviews — periodic reviews of your framework, including check-ins to capture changes in your business.
• Compliance support — help with questions about your framework and the maintenance we provide.
• Access to Care services and tools — access to the Care services, tools and the Comply & Go Compliance Centre that we make available to active subscribers from time to time.

Your Care membership, portal access, secure storage of your Implementation Documents and support are available from the day Care begins. Some Care services — including automated regulatory monitoring and change alerts — are being rolled out to active subscribers and become available as part of your Care membership as they are released.

“Ordinary-course maintenance” means routine updates arising from relevant regulatory or business changes. It does not include a full rebuild of your framework, work for a new or materially different business or service line, or bespoke consulting. Where you need that kind of work, we can discuss it separately.

Your Implementation Documents remain permanently available to you, including if you later cancel Care. Only the Care services cease when Care ends (see clause 11 of the Terms for cancellation and reactivation).

4. What is not included

The following are outside both the Implementation and Care:

• legal representation or legal advice;
• taxation or financial advice;
• litigation or dispute handling;
• representing you before AUSTRAC or any other regulator;
• lodging regulatory enrolments, reports or returns (including AUSTRAC enrolments) on your behalf;
• formal staff training programs;
• independent audits or external assurance engagements; and
• any other consulting or work outside the scope described above.

If you would like help with something outside scope, contact us and we can let you know whether we can assist, and on what basis.